Our Promise of Quality and Freshness
At Flowers By Post London, we take pride in delivering fresh, beautiful flowers that bring joy to every occasion. Each bouquet is created with care by our expert florists and delivered throughout London with precision and attention to detail. Our fresh flowers guarantee in London ensures that every customer receives flowers in excellent condition and lasting quality. However, if something isn’t right, our clear and fair returns, refunds, and complaints policy is here to help.
As a trusted local florist serving households, offices, and businesses across London, we are dedicated to resolving any concerns quickly and professionally.
Damaged or Faulty Flowers on Arrival
While we take every precaution to ensure flowers arrive in perfect condition, damage can occasionally occur during transit. If your bouquet arrives damaged or not as expected, please notify us as soon as possible after delivery.
Provide details of the issue along with a brief description or image so we can assess and resolve the problem efficiently. Once verified, we will offer a suitable solution — either a full refund or a replacement bouquet at no extra cost. We aim to handle every concern promptly and courteously to maintain our reputation for dependable service.
Freshness Guarantee and Replacement Options
Our flowers are guaranteed to remain fresh for at least seven days from the date of delivery when cared for according to our guidance. If your flowers do not meet this standard, we will offer a replacement arrangement or partial refund. Each case is reviewed individually, ensuring a fair outcome for every customer.
Our goal is always to exceed expectations and deliver arrangements that showcase the craftsmanship and freshness that define Flowers By Post London.
Refund Eligibility and Processing
Refunds may be issued in cases where the product was damaged, delivered late without notice, or did not meet our quality standards. Once approved, refunds are processed using the original payment method and typically appear within a few working days, depending on your payment provider.
Because flowers are perishable goods, returns cannot be accepted once an arrangement has been received unless a verified issue exists. We are committed to maintaining transparency in every transaction and ensuring that your satisfaction remains our priority.
Complaints Procedure
We value feedback from our customers and take all complaints seriously. If you are dissatisfied with any part of your experience, please contact our customer care team promptly with your order number and details of your concern. Our team will review your case carefully and propose a resolution within a reasonable time frame.
We may request supporting details such as delivery confirmation or a photo of the bouquet to assist in our review. All complaints are handled professionally, ensuring you feel supported and valued throughout the process.
Non-Delivery or Late Delivery
If your order has not been delivered as scheduled, please contact us so we can investigate immediately. Our London flower delivery service is designed to be punctual and reliable, but if unforeseen issues arise, we will take corrective action and provide compensation or re-delivery as appropriate.
We strive to maintain our reputation for timely delivery, and any rare delays are handled with honesty and care.
Trusted Local London Florist
As a respected London florist, Flowers By Post takes great pride in serving local customers and businesses with honesty, reliability, and exceptional quality. Our policies are designed to protect your interests and ensure complete peace of mind with every order.
We understand how meaningful flowers can be — for celebrations, condolences, or corporate settings — and we’re committed to making sure your experience with us reflects care, respect, and professional service at every stage.
