Our Promise of Accessibility
At Flowers By Post London, we believe that everyone should be able to enjoy a seamless and inclusive online experience. Accessibility is central to our mission to make ordering flowers quick, easy, and enjoyable for all London customers. We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 AA to ensure that people of all abilities can browse, select, and purchase flowers confidently.
We continuously improve our website to remove barriers and enhance usability. Whether you’re a household customer, a business client, or an event planner, our goal is to make every visit effortless, from browsing bouquets to completing checkout.
WCAG 2.1 AA Compliance
Our site is developed in line with WCAG 2.1 AA standards, ensuring that all content is perceivable, operable, understandable, and robust. This includes features such as consistent navigation, alternative text for images, and accessible form fields for placing orders. We regularly test our site to confirm that users can access every function without difficulty, including via keyboard or screen reader.
Screen Reader and Assistive Technology Compatibility
Flowers By Post London is compatible with leading assistive technologies, including JAWS, NVDA, and VoiceOver. Our structure uses semantic HTML so screen readers can interpret menus, buttons, and forms clearly. All interactive elements are labeled correctly, ensuring users relying on assistive software can complete their flower delivery orders with confidence.
Readable, High-Contrast Design
We follow high-contrast design principles so that text and imagery remain easy to read. Fonts are selected for clarity, with adequate spacing and balanced colour contrast. Our responsive layout adjusts automatically across mobile, tablet, and desktop screens, giving every London user the same quality experience.
Ongoing Improvements
Accessibility is an ongoing process. We conduct periodic audits and welcome feedback to identify areas for improvement. Our technical and design teams review updates regularly to maintain compliance with the latest accessibility guidance and best practices.
Equal Access for London Customers
We’re proud to serve the diverse communities of London. Accessibility ensures that every customer—whether ordering flowers to Kensington, Shoreditch, or Canary Wharf—can enjoy our online services with ease. This reflects our dedication to inclusion and exceptional service across all neighbourhoods.
Contact for Accessibility Concerns
If you experience any accessibility difficulty while using our website or wish to suggest improvements, please reach out to our accessibility support team. We review all feedback promptly and make adjustments where possible to provide the best possible experience for everyone visiting Flowers By Post London.
Our promise is simple: to keep our digital flower delivery service open, inclusive, and enjoyable for every customer across London.
